Our Technical Operations, Clarified
Relo Solutions Group serves as the specialized technical labor layer for the world’s most demanding relocation & logistics providers. We address the operational and strategic requirements of our national moving partners, relocation management companies (RMCs), and enterprise facility managers in order to maintain high-quality service delivery.
Strategic Partnerships & Consistency
How do you ensure technical consistency across 50 different states?
Every crew in our nationwide network follows Standardized Technical SOPs. Whether it’s a lab placement in Seattle or a crate build in Miami, the mechanical protocols and digital reporting are identical.
Can you support national account rollouts with multi-site destinations?
Yes. We specialize in synchronized multi-market execution, providing one unified point of contact for technical fulfillment across dozens of locations simultaneously.
Technical Capabilities & Asset Protection
Are your crating services ISPM-15 compliant for export?
Yes. We provide engineered, on-site timber construction that meets all ISPM-15 standards, including vapor-barrier sealing for international aerospace and electronics freight.
How do you handle museum-grade or high-value artwork?
We utilize archival packing materials, custom-fit on-site crating, and technicians trained in precision laser-level installation and 3rd party handling protocols.
What technical assembly services do you offer for residential VIP moves?
We handle complex mechanical assembly, including high-end fitness equipment, intricate lighting fixtures, and custom modular shelving systems that require power tools and precision mounting.
Operations, Data & Liability
What insurance standards does Relo Solutions Group carry?
We maintain comprehensive general liability and workers’ compensation coverage specifically tailored for high-risk technical environments like labs, data centers, and industrial hubs.
How do we request a technical quote for a national bid?
Partners can submit manifests through our strategic portal. Our project managers provide itemized technical labor quotes that you can plug directly into your prime contract bid.
Logistics & Mobilization Of the Service Network
How do you coordinate with our driver’s arrival time?
Our dispatch team remains in direct contact with your central office or the driver. We synchronize our crew’s arrival to meet your truck, ensuring the technical labor begins immediately upon gate-drop to minimize detention fees.
Can you handle technical services at both the origin and the destination?
Yes. Our nationwide footprint allows us to provide a “book-end” service model. We can perform the mechanical decommissioning at origin and the full technical reassembly at the final destination across state lines.
What is the lead time required to mobilize a technical crew?
While we prefer 48–72 hours for complex rigging or large-scale FF&E rollouts, our agile network is designed to support last-minute “emergency” technical gaps to keep your fleet moving.
Do you support after-hours or weekend technical execution?
Absolutely. We understand that corporate office churn and retail rollouts often happen outside of standard business hours to avoid operational downtime. Our crews are available 24/7 as project requirements dictate.
Compliance, Liability & Safety
How is a claim handled if a technical error occurs during assembly?
In the rare event of a technical issue, our documented chain of custody and dedicated claims management process ensure a professional B2B resolution without involving or upsetting your end-customer.
Are your Service Technicians background checked and drug tested?
Yes, all Service personnel are required to undergo independent background checks and drug screening.
Can I contact key staff after normal business hours?
Yes, clients are provided with after-hours contact numbers.
Do your Service Technicians communicate directly with the RSG team from the field using a mobile device?
Yes, Field Service Technicians are able to communicate in real time using the proprietary field service app.
Can I be assigned a dedicated Service Team for me and my associates?
Yes, we recognize that individuals may develop a preference for a certain individual or team to be the primary point of contact, and we support this internally.
How do you handle claims?
We have skilled and experienced in-house claims personnel.
Have More Questions?
If your question isn’t answered here, our team is ready to assist you. Contact Relo Solutions Group today to learn more about our services and partnership opportunities.
Contact Us
